Sunnies By Richie Terms and Conditions of Use
Last Updated: July 2024
Welcome to Sunnies By Richie, a website owned and operated by Billionaire Ventures. Please take a moment to review our Terms and Conditions of Use ("Terms") carefully.
Important Notes
- We're not liable for damages to frames caused by external installation of lenses.
- We cannot be held responsible for damage to frames or lenses during repair attempts.
- Used frames are not eligible for warranty or return.
- New frames may be replaced at cost if damaged during processing, but only if they were originally faulty. We reserve the right to decline an order if a frame is deemed unsuitable.
Warranty and Return Policy
- A 14-day warranty applies to eyeglasses for manufacturer's defects only.
- Returns are subject to a 30% restocking fee, except for prescription lens conditions. Refunds do not apply to prescription lenses.
- If you're unable to adapt to progressive lenses, we'll provide single vision or lined bifocal lenses at no extra cost, once and within 30 days of delivery. This offer is only available once and does not apply if "Doctor's Charges" have been used.
Doctor's Charges
- We offer a courtesy discount of 10% on prescription lens costs, including extras, if your doctor makes an error and we correct it. This discount is only applicable to the original frame and lenses style, within 30 days of delivery. This offer does not apply if "Progressive Non-Adapt" has been used.
Estimates and Prices
- Due to material price fluctuations, estimates are valid for thirty (30) days.
Disclaimer
- Clear transparent frames may turn color over time due to the detachment of plasticizers from the frame.
Cancellation Policy
- Cancellation of an Rx order where lenses have already been generated or edged will incur a 50% charge.
Coatings Warranty
- A one-year warranty is granted from the date of invoice for manufacturer's surface defects, provided the job is returned and processed within 12 months.
Fit and Finish Limitations
- We cannot be held responsible for cosmetic appearance issues if the prescription does not suit the frame.
By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.